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phillipkent call [3 articles]

最近 phillipkent さんのライブラリに追加された論文の中から タグ call. You can also see everyone's call.
  • Improvisational choreography in teleservice work
    British Journal of Sociology, Vol. 53, No. 2. (2002), pp. 239-258.
    posted to call centre ethnography sales teleservice tml-project work workplace by phillipkent on 2008-03-01 16:08:42 as read
  • notes Silicon Valley Mystery House
    (1992), 31.
    by Langdon Winner
    edited by M Sorkin
  • Invisible work, invisible skills: interactive customer service as articulation work
    New Technology, Work and Employment, Vol. 20, No. 2. (July 2005), pp. 166-181.
    by Ian Hampson, Anne Junor
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