Elicitation technique selection: how do experts do it?

@inproceedings{hickey03, abstract = {Requirements elicitation techniques are methods used by analysts to determine the needs of customers and users, so that systems can be built with a high probability of satisfying those needs. Analysts with extensive experience seem to be more successful than less experienced analysts in uncovering the user needs. Less experienced analysts often select a technique based on one of two reasons: (a) it is the only one they know, or (b) they think that a technique that worked well last time must surely be appropriate this time. We present the results of in-depth interviews with some of the world's most experienced analysts. These results demonstrate how they select elicitation techniques based on a variety of situational assessments.}, author = {Hickey, A. and Davis, A. }, citeulike-article-id = {222738}, comment = {* good links to qual. research texts and articles, partic. intervieWs. * seems to suggest that the experts have learned bitter lessons about not talking to the people with money, not defining the problem, etc.}, journal = {Requirements Engineering Conference, 2003. Proceedings. 11th IEEE International}, keywords = {elicitation, qualitative, requirements, survey}, pages = {169--178}, posted-at = {2005-06-08 15:53:01}, priority = {0}, title = {Elicitation technique selection: how do experts do it?}, url = {http://ieeexplore.ieee.org/xpls/abs\_all.jsp?arnumber=1232748}, year = {2003} }

TY - CONF ID - hickey03 L3 - citeulike-article-id:222738 TI - Elicitation technique selection: how do experts do it? JF - Requirements Engineering Conference, 2003. Proceedings. 11th IEEE International SP - 169 EP - 178 N2 - Requirements elicitation techniques are methods used by analysts to determine the needs of customers and users, so that systems can be built with a high probability of satisfying those needs. Analysts with extensive experience seem to be more successful than less experienced analysts in uncovering the user needs. Less experienced analysts often select a technique based on one of two reasons: (a) it is the only one they know, or (b) they think that a technique that worked well last time must surely be appropriate this time. We present the results of in-depth interviews with some of the world's most experienced analysts. These results demonstrate how they select elicitation techniques based on a variety of situational assessments. KW - elicitation KW - qualitative KW - requirements KW - survey N1 - * good links to qual. research texts and articles, partic. intervieWs. * seems to suggest that the experts have learned bitter lessons about not talking to the people with money, not defining the problem, etc. AU - Hickey, A AU - Davis, A PY - 2003/// UR - http://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=1232748 ER -