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maike sst [105 articles]

最近 maike さんのライブラリに追加された論文の中から タグ sst. You can also see everyone's sst.
  • How Everyday Life Became Virtual: Mundane work at the juncture of production and consumption
    Journal of Consumer Culture, Vol. 1, No. 1. (1 June 2001), pp. 73-92.
    by Nicola Green
    posted to 2001 cult sst tec work by maike on 2008-08-18 08:31:19 as ***
  • DIY selves?: Reflexivity and habitus in young people's use of the internet for health information
    European Journal of Cultural Studies, Vol. 9, No. 4. (1 November 2006), pp. 461-479.
    by Tania Lewis
    posted to 2006 cult health sst by maike on 2008-08-18 08:23:17 as ***
  • Determinants and Outcomes of Customers' Use of Self-Service Technology in a Retail Setting
    Journal of Service Research, Vol. 10, No. 1. (1 August 2007), pp. 3-21.
    by Bert Weijters, Devarajan Rangarajan, Tomas Falk, Niels Schillewaert
    posted to 2007 sst by maike on 2008-07-25 13:19:15 as ** along with 2 people Rootfruit network01
  • Consumer-perceived risk in e-commerce transactions
    Commun. ACM, Vol. 46, No. 12. (December 2003), pp. 325-331.
    by AF Salam, HR Rao, CC Pegels
    posted to 008_wp 2003 ecom sst trust by maike on 2008-07-14 12:24:45 as **
  • Electronic Kiosks in Retail Service Delivery: Modeling Customer Acceptance
    Journal of Marketing Channels (May 2007), pp. 49-76.
    by Kathy Keeling, Peter Mcgoldrick, Linda Macaulay
    posted to 2007 sst by maike on 2008-05-20 10:58:10 as ** along with 1 person Rootfruit
  • Information kiosks: a taxonomy
    Journal of Documentation, Vol. 63, No. 6. (2007), pp. 879-897.
    by Rowley, Jennifer, Slack, Frances
    posted to 2007 sb sst by maike on 2008-05-20 10:57:36 as ***** along with 1 person Rootfruit
  • Erfahrungsgeleitetes Lernen--Gestaltungsperspektiven (nicht nur) für (Tele-) Service
    (2004), pp. 245-264.
    by Sabine Pfeiffer, Eric Treske
    edited by Fritz Böhle, Sabine Pfeiffer, Nese Sevsay-Tegethoff
    posted to 2004 bild meth sst by maike on 2008-04-03 09:59:37 as read
  • Zugänge zur virtuellen Konsumwelt. Abgrenzungsprobleme und Revisionsstufen der Ethnografie
    (2008)
    by Jörn Lamla
    edited by Werner Thole
    posted to 2008 ecom emp ethno grounded sst by maike on 2008-04-03 08:41:12 as read
  • Functionality and usability in design for eStatements in eBanking services
    Interacting with Computers, Vol. 19, No. 2. (March 2007), pp. 241-256.
    by Catherine Weir, Iain Mckay, Mervyn Jack
    posted to 2007 ecom sst by maike on 2008-02-19 13:01:12 as **
  • Understanding the acceptance of interactive and technology-mediated services
    (2007)
    by Nancy V Wuenderlich
    posted to 2007 sst by maike on 2008-02-13 15:46:07 as **
  • Towards a New Typology for Technology-Mediated Services
    (2007)
    by JH Schumann, NV Wünderlich, Wangenheim
    posted to 2007 sst by maike on 2008-02-13 15:45:10 as **
  • Adoption technologiebasierter Self-service-innovationen: Analyse der Wirkungsmechanismen im Entscheidungsprozess der Konsumenten
    (2002)
    by AK Harms
    posted to 2002 decision sst by maike on 2007-11-26 13:47:28 as ****
  • An Exploratory Study of the Impact of e-Service Process on Online Customer Satisfaction
    (2006)
    by Sulin Ba, Wayne Johansson
    posted to 2006 loyal sst by maike on 2007-07-27 12:17:55 as **
  • Intentions to Use Self-Service Technologies: A Confluence of Multiple Attitudes
    Journal of Service Research, Vol. 5, No. 3. (1 February 2003), pp. 209-224.
    by James M Curran, Matthew L Meuter, Carol F Surprenant
    posted to 2003 sst zugang by maike on 2007-07-27 10:51:21 as **
  • Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust
    Decision Support Systems, Vol. 43, No. 3. (April 2007), pp. 746-760.
    by Yujong Hwang, Dan J Kim
    posted to 2007 quali sst by maike on 2007-07-27 10:50:34 as **
  • An empirical investigation of consumer control factors on intention to use selected self-service technologies
    International Journal of Service Industry Management, Vol. 18, No. 3. (2007), pp. 287-306.
    by Adesegun Oyedele, Penny M Simpson
    posted to 2007 sst zugang by maike on 2007-07-27 10:48:57 as *****
  • Internet retail customer loyalty: the mediating role of relational benefits
    International Journal of Service Industry Management, Vol. 2003, No. 5. (2003), pp. 483-500.
    by Hsiu, Kevin P Gwinner
    posted to 2003 ecom loyal sst zugang by maike on 2007-07-27 10:45:55 as **
  • Developing successful technology-based services: the issue of identifying and involving innovative users
    Journal of Services Marketing, Vol. 20, No. 5. (2006), pp. 288-297.
    by Jonas Matthing, Per Kristensson, Anders Gustafsson, A Parasuraman
    posted to 2006 cust inno sst by maike on 2007-07-27 10:42:10 as ****
  • Why consumers are not using internet banking: a qualitative study
    Journal of Services Marketing, Vol. 20, No. 3. (2006), pp. 160-168.
    by Philip Gerrard, Barton J Cunningham, James F Devlin
    posted to 2006 sst by maike on 2007-07-27 10:38:17 as **
  • To do or not to do: the dilemma of technology-based service improvement
    Journal of Services Marketing, Vol. 21, No. 2. (2007)
    by Yaron Timmor, Talia Rymon
    posted to 2007 service sst zugang by maike on 2007-07-27 10:36:11 as **
  • Why consumers use and do not use technology-enabled services
    Journal of Services Marketing, Vol. 20, No. 2. (2006)
    by Rhett H Walker, Lester W Johnson
    posted to 008_wp 2007 service sst by maike on 2007-07-27 10:19:47 as ****
  • Effects of personal control on adoption of self-service technology innovations
    Journal of Services Marketing, Vol. 16, No. 6. (2002), pp. 553-572.
    by Jungki Lee, Arthur Allaway
    posted to 008_mc 2002 cust sst by maike on 2007-07-27 10:18:00 as ***
  • The role of social presence in establishing loyalty in e-Service environments
    Interacting with Computers, Vol. 19, No. 1. (January 2007), pp. 43-56.
    by Dianne Cyr, Khaled Hassanein, Milena Head, Alex Ivanov
    posted to 2007 loyal sst by maike on 2007-07-16 11:05:22 as ***
  • Moving face-to-face communication to Web-based systems
    Interacting with Computers, Vol. 19, No. 1. (January 2007), pp. 1-6.
    by Jane Coughlan, Robert Macredie, Nayna Patel
    posted to 2007 sst by maike on 2007-07-16 11:03:26 as *****
  • Intentional and unintentional consequences of substituting face-to-face interaction with e-mail: An employee-based perspective
    Interacting with Computers, Vol. 19, No. 1. (January 2007), pp. 20-31.
    by Paula O'Kane, Owen Hargie
    posted to 2007 sst work by maike on 2007-07-16 11:02:45 as **
  • Health Websites that people can trust - the case of hypertension
    Interacting with Computers, Vol. 19, No. 1. (January 2007), pp. 32-42.
    by Elizabeth Sillence, Pam Briggs, Peter Harris, Lesley Fishwick
    posted to 2007 health sst trust by maike on 2007-07-16 11:01:50 as **
  • Dos and Don'ts of Client Authentication on the Web
    (August 2001)
    by Kevin Fu, Emil Sit, Kendra Smith, Nick Feamster
    posted to 2001 cust sst by maike on 2007-07-09 09:39:53 as ** along with 2 people and 1 group thvogd pareshsh ISST
  • Building a Market-Community. Paradoxes of Culturalization and Merchandization in the Internet
    (2007)
    by Jörn Lamla
    posted to 2007 sst by maike on 2007-06-25 09:46:33 as **
  • Usability of Online Services: The Role of Technology Readiness and Context
    Decision Sciences, Vol. 38, No. 2. (May 2007), pp. 277-308.
    by Anne P Massey, Vijay Khatri, Mitzi M Montoya-Weiss
    posted to 2007 sst usab by maike on 2007-06-21 16:30:54 as ****
  • Where to go from here? Thoughts on future directions for research on individual-level technology adoption with a focus on decision making
    Decision Sciences, Vol. 37, No. 4. (2006), pp. 497-518.
    by Viswanath Venkatesh
    posted to 2006 decision sst by maike on 2007-06-21 16:24:13 as ***
  • eTjänster som social interaktion via användning av IT-system – en praktisk teori
    (2007)
    by Göran Hultgren
    posted to 2007 sst by maike on 2007-06-14 11:01:34 as **
  • THE ROLE OF THE INTERNET AS AN SST - AN ONLINE BOOKING SERVICE
    (2004)
    by Hilary Christiansson, Katarina Sporrek
    posted to 2004 sst by maike on 2007-06-12 11:26:42 as **
  • Service quality in Internet banking: the importance of customer role
    (2002), pp. 327-335.
    by AJ Broderick
    posted to 2002 ebank quali sst by maike on 2007-05-14 18:13:02 as **
  • Die Ausweitung von Selbstbedienungstechnologien und Konsequenzen für Personen mit besonderen Bedürfnissen
    Schweizerische Zeitschrift für Heilpädagogik (2007)
    by Kerstin Rieder, Ellen Laupper
    posted to 2007 sst zugang by maike on 2007-04-27 16:02:40 as **
  • Wirtschaftsethische Fragen der E-Economy (Ethische Ökonomie. Beiträge zur Wirtschaftsethik und Wirtschaftskultur)
    (01 November 2002)
    by Peter Fischer, Christoph Hubig, Peter Koslowski
    posted to 2002 ethik sst by maike on 2007-04-24 16:01:44 as **
  • Ansatzpunkte für die Entwicklung haushaltsgerechter Benutzungsoberflächen beim Einsatz neuer Medien- und Kommunikationssysteme an der Kundenschnittstelle
    Wirtschaftsinformatik, Vol. 39, No. 3. (1997), pp. 253-261.
    by Harald FO von Kortzfleisch, Klaus Nünninghoff, Udo Winand
    posted to 1997 basic design sst 007_sst by maike on 2007-04-17 14:06:29 as read
  • Benutzerzentrierte Entwicklung des aon Kundenportals von Telekom Austria
    (2006)
    by S Müller, M Peissner
    posted to 2006 pd sst by maike on 2007-04-11 13:39:12 as ****
  • Customer-Centered Design: A New Approach to Web Usability
    (07 August 2002)
    by Kreta Chandler, Karen Hyatt
    posted to 2002 cust sst usab by maike on 2007-04-04 09:36:01 as **
  • Technology and the Customer Interface: What Consumers Want in the Physical and Virtual Store
    Journal of the Academy of Marketing Science, Vol. 30, No. 4. (1 October 2002), pp. 411-432.
    by Raymond R Burke
    posted to 2002 cust sst by maike on 2007-03-28 09:52:51 as *****
  • Internet self-efficacy and electronic service acceptance
    Decis. Support Syst., Vol. 38, No. 3. (December 2004), pp. 369-381.
    by Meng-Hsiang Hsu, Chao-Min Chiu
    posted to 2002 cust quali sst by maike on 2007-03-26 15:23:40 as ** along with 1 person lackaff
  • An analysis of online customer complaints: implications for Web complaint management
    Proceedings of the 35th Annual Hawaii International Conference on System Sciences, 2002 (HICSS) (2002), pp. 2308-2317.
    by Yooncheong Cho, Il Im, Roxanne Hiltz, Jerry Fjermestad
    posted to 2002 recovery sst 007_sst by maike on 2007-03-26 14:20:45 as **
  • Conceptualizing the Influence of the Self-Service Technology Context on Consumer Voice
    Services Marketing Quarterly, Vol. 27, No. 2. (2005), pp. 22-50.
    by Nicola L Robertson, Robin N Shaw
    posted to 2005 recovery sst 007_sst by maike on 2007-03-26 13:34:34 as **
  • Customer complaining behaviour in technology-based service encounters
    International Journal of Service Industry Management, Vol. 14, No. 2. (2003), pp. 217-231.
    by Kaisa Snellman, Tiina Vihtkari
    posted to 2003 recovery sst 007_sst by maike on 2007-03-22 12:38:25 as **
  • Informationsdienstleistungen, dienstleistungsbasierte Informationsprodukte, informationsbasierte Dienstleistungen - Grundlagen und Herausforderungen im Zeitalter des "E-*.*"!
    (2002), pp. 69-91.
    by Anton Meyer, Christian Blümelhuber
    edited by M Bruhn, B Stauss
    posted to 2002 sst 007_sst by maike on 2007-03-19 14:27:34 as read
  • Interaktive Wertschöpfung. Open Innovation, Individualisierung und neue Formen der Arbeitsteilung
    (20 January 2006)
    by Ralf Reichwald, Frank T Piller
    posted to 008_wp 2006 sst by maike on 2007-03-16 11:56:35 as **
  • Informations- und Kommunikationstechnik im Dienstleistungssektor
    (1989)
    edited by Bernd Biervert, Meinolf Dierkes
    posted to 1989 service sst by maike on 2007-03-14 12:00:55 as **
  • Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries
    Journal of Management, Vol. 31, No. 1. (1 February 2005), pp. 7-27.
    by Markus Groth
    posted to 2005 cust sst by maike on 2007-03-07 13:45:58 as read
  • Exploring consumer evaluations of e-services: a portal site
    International Journal of Service Industry Management, Vol. 12, No. 3-4. (2001), pp. 359-377.
    by ACR van Riel, V Liljander, P Jurriens
    posted to 2001 cust sst by maike on 2007-02-20 12:23:26 as **
  • E-S-QUAL - A multiple-item scale for assessing electronic service quality
    Journal of Service Research, Vol. 7, No. 3. (2005), pp. 213-233.
    by A Parasuraman, VA Zeithaml, A Malhotra
    posted to 2005 quali sst theo by maike on 2007-02-20 12:23:24 as **
  • E-satisfaction and e-loyalty: A contingency framework
    Psychology & Marketing, Vol. 20, No. 2. (2003), pp. 123-138.
    by RE Anderson, SS Srinivasan
    posted to 2003 loyal sst akzeptanz by maike on 2007-02-20 12:23:21 as **
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