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Working paper for e-commerce reference: web accessibility

(1 December 1999)


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As part of the reference given to the Human Rights and Equal Opportunity Commission by the Attorney-General on access by older Australians and people with a disability to electronic commerce and new information and service technologies, Commission staff have conducted preliminary tests of accessibility of Commonwealth Government sites. Similar testing of business and other sites will be reported shortly. Most Commonwealth sites tested showed significant accessibility barriers to users who have a disability or do not have access to high speed connections and up to date computers Many sites present barriers to users who cannot see images, cannot access documents in PDF format, or have difficulty with sites using frames A substantial number of sites appear to require excessive download times even at the home page level Most barriers found appear relatively easy for providers to remedy on existing pages and to avoid for new pages Some sites appear to have dealt effectively with accessibility issues as well as long download times by implementing text only equivalent sites These results show a need for agencies to conduct simple testing of their own sites at a minimum, and indicate a need for consideration of more detailed useability testing and quality assurance measures . Delivery of information and services through the internet is clearly moving from experimental efforts by and within individual agencies to being a major and in some cases principal channel of government information, communications and services for Australia's diverse people. In many cases this move has already occurred, and in all cases must be regarded as required by the 2001 date indicated by the Prime Minister in the 1997 Investing for Growth statement. It appears appropriate to consider measures within this same timeframe to ensure that this channel of information, communications and services is effectively accessible to all Australians and in particular does not exclude older Australians and people with disabilities.


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