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タグ: 007_sst [30 articles]

Recent papers classified by the tag 007_sst.
  • Integrating Attitudinal Theories to Understand and Predict Use of Technology-Based Self-Service: The Internet as an Illustration
    International Journal of Service Industry Management, Vol. 12, No. 5. (October 2001), pp. 423-450.
    by Michelle L Bobbitt, Pratibha A Dabholkar
    posted to 008_mc 007_sst 008_wp 2001 sst by maike on 2006-05-23 08:57:11 as read
  • E-service: a new paradigm for business in the electronic environment
    Commun. ACM, Vol. 46, No. 6. (June 2003), pp. 36-42.
    by Roland T Rust, PK Kannan
    posted to 007_sst 2003 sst by maike on 2006-04-05 09:29:06 as ** along with 1 person belinda_hsiao
  • Produktentwicklung mit virtuellen Communities.
    (29 February 2004)
    by Luke Prodromou
    posted to 2004 vc 007_sst by maike on 2007-03-28 09:06:08 as **
  • Consumer support systems
    Commun. ACM, Vol. 50, No. 4. (April 2007), pp. 49-54.
    by Levent V Orman
    posted to 2007 cust 007_sst by maike on 2007-03-28 09:25:33 as **
  • An analysis of online customer complaints: implications for Web complaint management
    Proceedings of the 35th Annual Hawaii International Conference on System Sciences, 2002 (HICSS) (2002), pp. 2308-2317.
    by Yooncheong Cho, Il Im, Roxanne Hiltz, Jerry Fjermestad
    posted to 2002 recovery sst 007_sst by maike on 2007-03-26 14:20:45 as **
  • Electronic Government - Vom User zum Bürger.
    (31 October 2003)
    by Christoph Engemann
    posted to 2003 egov 007_sst by maike on 2007-04-04 10:07:48 as **
  • The Politics of Technology: On Bringing Social Theory into Technological Design
    Science, Technology, & Human Values, Vol. 23, No. 4. (1998), pp. 456-490.
    by Marc Berg
    posted to 1998 pd sts 007_sst by maike on 2006-10-16 14:04:41 as ****
  • Der arbeitende Kunde. Wenn Konsumenten zu unbezahlten Mitarbeitern werden
    (20 January 2005)
    by Günther G Voß, Kerstin Rieder
    posted to 008_mc 008_wp 007_sst 2005 prosum by maike on 2006-04-25 09:38:07 as read
  • User involvement in e-government development projects
    (2004), pp. 217-224.
    by Asbjørn Følstad, Håvard D Jørgensen, John Krogstie
    posted to 2004 egov pd 007_sst by maike on 2007-04-04 10:13:27 as **
  • Der Traum vom guten Leben. Alltags- und Konsumgeschichte vom Wirtschaftswunder bis heute
    (1997)
    by Arne Andersen
    posted to 1997 kg konsum 007_sst by maike on 2006-06-09 11:14:29 as read
  • Von der Allgegenwart der verschwindenden Arbeit
    (2006)
    by Wolfgang Dunkel, Dieter Sauer
    posted to 2006 work 007_sst by maike on 2007-02-20 11:59:32 as **
  • Customer-centered rules for design of e-commerce Web sites
    Commun. ACM, Vol. 46, No. 12. (December 2003), pp. 332-336.
    by Xiaowen Fang, Gavriel Salvendy
    posted to 2003 ecom usab 007_sst by maike on 2007-04-04 09:37:37 as **
  • When Production and Consumption Meet: Cultural Contradictions and the Enchanting Myth of Customer Sovereignty
    Journal of Management Studies, Vol. 41, No. 4. (2004), pp. 575-599.
    by Marek Korczynski, Ursula Ott
    posted to 2004 prosum 007_sst by maike on 2006-05-29 10:42:40 as read
  • Rethinking paradigms of service: Service in a virtual environment
    International Journal of Operations & Production Management, Vol. 23, No. 1. (2003), pp. 88-104.
    by Christopher A Voss
    posted to 007_sst 2003 sst by maike on 2007-02-12 14:36:54 as read
  • Assessing service quality on the Web: evidence from business-to-consumer portals
    Journal of Services Marketing, Vol. 17, No. 5. (2003), pp. 529-548.
    by Spiros Gounaris, Sergios Dimitriadis
    posted to 2003 quali 007_sst by maike on 2007-03-27 10:16:48 as **
  • Arbeits- und Industriesoziologie. Eine Einführung
    by Heiner Minssen
    posted to work 2006 007_sst by maike on 2007-03-13 13:45:01 as **
  • User Toolkits for Innovation: Consumers Support Each Other
    Journal of Product Innovation Management, Vol. 22, No. 4. (July 2005), pp. 347-362.
    by Lars B Jeppesen
    posted to 2005 cust vc 007_sst by maike on 2007-03-28 14:11:39 as ** along with 2 people kuom joni
  • Consumer acceptance of virtual stores: a theoretical model and critical success factors for virtual stores
    SIGMIS Database, Vol. 35, No. 2. (2004), pp. 8-31.
    by Lei-Da Chen, Mark L Gillenson, Daniel L Sherrell
    posted to 2004 ecom quali 007_sst by maike on 2007-03-27 09:56:09 as **
  • The influence of technology readiness on satisfaction and behavioral intentions toward self-service technologies
    Computers in Human Behavior, Vol. 23, No. 3. (May 2007), pp. 1597-1615.
    by Jiun-Sheng C Lin, Pei-Ling Hsieh
    posted to 007_sst 008_wp 2007 cust sst by maike on 2007-02-14 10:28:50 as **** along with 2 people and 1 group Rootfruit tcanil ETEC533
  • Rationalisierung im Einzelhandel: Die Einführung und Entwicklung der Selbstbedienung in der Bundesrepublik Deutschland 1949-2000
    (30 November 2003), pp. 315-356.
    by Karl Ditt
    edited by Michael Prinz
    posted to 2003 kg konsum 007_sst by maike on 2006-06-20 12:01:51 as **
  • Creating usable e-commerce sites
    StandardView, Vol. 6, No. 3. (September 1998), pp. 110-115.
    by Janice A Rohn
    posted to 1998 ecom usab 007_sst by maike on 2007-04-04 09:31:50 as read
  • Online Communities: Designing Usability and Supporting Sociability
    (15 September 2000)
    by Jennifer Preece
    posted to 2000 vc 007_sst by maike on 2007-04-04 11:22:54 as ** along with 19 people and 17 groups A_Olympia rickl scholz macowell boris nkorf schaal akpe isti wcrosbie jgodara jryall rhetor spinster brcaron yteng2 lucy_mathers samijantunen Torsten_Holmer Philosophy_of_Information Blog_and_Wiki_Research ePortfolio distance CSCW CHISEL Sociology Semantic-Social-Networks Wikipedia CoP_CMS Online_Collaboration Online_Communities folksonomy what_is_a_library BUiGEM MASSS PROFCOM
  • Customer complaining behaviour in technology-based service encounters
    International Journal of Service Industry Management, Vol. 14, No. 2. (2003), pp. 217-231.
    by Kaisa Snellman, Tiina Vihtkari
    posted to 2003 recovery sst 007_sst by maike on 2007-03-22 12:38:25 as **
  • Social Software
    Informatik-Spektrum, Vol. 29, No. 2. (April 2006), pp. 121-124.
    by Michael Bächle
    posted to 2006 web20 007_sst by maike on 2007-03-28 10:43:42 as ** along with 9 people and 3 groups rrbarb wcrosbie cyph3r hkl strisceapois oertel59 flavian_vasile nellapower sbaebler Wikipedia CoP_CMS kickOffTUG-Robocup
  • Mass customization: Literature review and research directions
    International Journal of Production Economics, Vol. 72, No. 1. (30 June 2001), pp. 1-13.
    by Giovani Da Silveira, Denis Borenstein, Flavio S Fogliatto
    posted to 2001 mc 007_sst by maike on 2007-03-20 13:36:36 as ** along with 2 people and 1 group benavides Guff32 tdg
  • The Sociology of Work: Continuity and Change in Paid and Unpaid Work
    (12 January 2006)
    by Stephen Edgell
    posted to 2005 work 007_sst by maike on 2007-02-14 13:38:26 as **
  • What drives consumers to shop online? A literature review
    International Journal of Service Industry Management, Vol. 15, No. 1. (January 2004), pp. 102-121.
    by Tonita P Monsuwe, Benedict Dellaert, Ko de Ruyter
    posted to 2002 ecom 007_sst by maike on 2006-05-23 08:51:04 as **
  • Audience-specific online community design
    Commun. ACM, Vol. 45, No. 4. (April 2002), pp. 64-68.
    by Dorine C Andrews
    posted to 2002 vc 007_sst by maike on 2007-04-04 10:22:10 as **
  • E-commerce: Business, Technology, Society
    (15 January 2002)
    by Kenneth C Laudon, Carol G Traver, Carol G Traver
    posted to 2001 ecom 007_sst by maike on 2007-02-15 10:38:42 as **
  • Electronic Customer Care : Die Anbieter-Kunden-Beziehung im Informationszeitalter
    (01 April 2001)
    by Andreas Muther
    posted to 2001 cust ecom 007_sst by maike on 2006-06-08 10:55:33 as **
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