Thu, 21 Aug 2008 15:45:01 BST CiteULike: sherrivokey educational http://www.citeulike.org/user/sherrivokey/tag/educational CiteULike.org en-gb Copyright © 2004-2008 citeulike.org http://www.citeulike.org/user/sherrivokey/article/143177 <i>The International Journal of Educational Management, Vol. 17, No. 7. (2003), pp. 312-317.</i><br /><br />In this pilot study, the authors analyzed student-faculty course evaluations at their university using gap analysis as derived from the SERVQUAL (service quality) model. Utilizing matched sections of an undergraduate management course, data were collected from students at the beginning of a semester in a traditional course setting and in a distance learning course. At the end of the semester, data were again collected from these same students. The purpose was to assess the differences between student expectations going into these courses at the beginning of the term and their final perceptions of these courses at the conclusion of the semester. The authors found that "gaps" do exist on various dimensions between expectations and perceptions in both distance learning and traditional course delivery. An ongoing longitudinal study, using the pilot study methodology, will provide conclusive findings. A case study using gap analysis to assess distance learning versus traditional course delivery Duncan Labay Clare Comm The International Journal of Educational Management, Vol. 17, No. 7. (2003), pp. 312-317. 2005-03-30T22:26:24-00:00 2003 The International Journal of Educational Management 17 7 312 317 analysis delivery distance education educational gap higher innovation learning methods service teaching